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Look Outside-in

See everything from your users' perspectives

Respond better to demand, see the real business impact of the service improvements you are delivering

DevOps demands we view what we do through the eyes of our users. This is all the way from the elicitation of requirements, acceptance testing and measuring how what we did was received - whether anyone likes it or is using it. DevOps approaches allow us to talk and interact with users, monitor and analyse their experiences and feedback, design service changes according to the insights made.

Looking outside-in means organisations can:

  • Deliver exactly what their users want and need
  • Measure the business impact and value of their service improvements
  • Test response based on user subsets and roll out accordingly
  • Use sentiment analysis to gain insight into company and brand performance
  • Monitor, real time, what a user is experiencing in terms of application performance