Ranger4 DevOps Blog

Atlassian Acquire StatusPage

Posted by Helen Beal on Fri, Jul 15, 2016 @ 10:07 AM

Yesterday, Atlassian announced its acquistion of StatusPage. This is an excerpt from StatusPage's own announcement which crisply describes their purpose and journey:

"Just over three years ago, we embarked on a journey with a simple goal in mind. The software world was moving quickly in the direction of rented servers, hosted solutions, and outsourced vendors, all in service of allowing teams and companies to move quicker and to be more nimble than ever before. What used to be built and maintained internally was now delegated to other services or vendors.

And although every service provider and vendor strives for perfect uptime and operations, the data around availability tell us what we already know. Unexpected problems happen, and they happen to everyone. From Amazon Web Services, to Salesforce, to Comcast phone service this week, nobody is safe from things going wrong (even Pokemon Go!).

This new world was great, but it was missing a core component in the relationship between companies and their service vendors. That component, of course, was status communication.

Before we got started, status communication was very costly to build and maintain, and in most cases just didn’t exist. Our simple goal was to provide the ability for every software company in the world to build and maintain their own custom status page. Having felt this pain ourselves, we were as equipped as anyone to build the right solution, and the timing couldn’t have been better. From a handful of customers in early 2013 to thousands of customers today, it’s been amazing to watch all different types of companies build trust with their customers and their colleagues, saving everyone lots of time and money in the process.

Today, we’re super excited to announce that we’re joining forces with Atlassian to accelerate our progress and our continued march toward transparency across the web."

As StatusPage goes on to point out, just about every organisation out there today uses some Atlassian software in the development and delivery process, something reflected in a recent Ranger4 survey on devops toolchains (more on that soon). As VentureBeat reports, StatusPage have acquired thousands of customers in a very short time, and I'm sure a big part of this is embedded in the way they have consciously developed a culture based on a great set of six core values.

Scott Farquhar, Co-Founder and CEO at Atlassian had this to say about the acquisition in his blog post yesterday:

"I’m excited to announce that StatusPage, the leader in status and incident communication, is now part of the Atlassian family. StatusPage was founded in 2013 with the mission of creating trust between service providers and their customers. With thousands of customers – from startups and cloud leaders like Intercom, Venmo, and New Relic to enterprises like Intuit and Citrix – StatusPage is the single source of truth for the status of cloud services."

Scott also goes on to say: "We believe a service without status is incomplete." We do too.

Scott also goes on to describe some really powerful integrations with StatusPage and Atlassian's existing software loop such as:

"We built integrations between StatusPage and our products, such as our HipChat integration that allows distributed IT and support teams to get real-time status updates within their virtual war rooms – a common use case for team chat."

This is why you need StatusPage in a nutshell:

  • Build customer trust
  • Support teams save time and money
  • Private pages
  • Get started in just 30 minutes

And more good news, Atlassian are offering 50% off the first 3 months of service for any plan for the first 1000 customers who sign up! Get your Atlassian StatusPage here!

Topics: Atlassian, StatusPage