Ranger4 DevOps Blog

Daniel Breston

Recent Posts

People Centric Process Drives Culture

Posted by Daniel Breston on Wed, Dec 14, 2016 @ 15:12 PM

Processes and People

This is the last blog of a 3 part series on Agile Service Management (ASM).

Processes are ways of working that allow someone or thing to let someone or thing get what they want. A supplier gets a request, some steps are performed and an outcome is achieved. It could be to fulfil a request or to pass data from one application to another, it all involves a process (es). Simple! Then why is it that many of our processes are so hard to complete, or are changed without consideration of the effects or are just simply ignored for the way someone thinks it should be done?

Maybe it is because our processes are not people centric. By people I am talking about the people that do them, create them and receive the outcome. Processes are not created by automation. Automation enables a process. So let’s get the people that want something and the people that need to provide that outcome together!


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Topics: DevOps, ITSM, CAPO, Lean, CASM, Agile, Service Management

ITSM people can do Agile!

Posted by Daniel Breston on Tue, Dec 13, 2016 @ 15:12 PM

In my recent blog on Agile Service Management we discussed how blending the concepts of faster (Agile) with safer (ITSM) could lead to processes that enable an organisation to use technology to remove obstacles or enable goals. This is the second of a 3 part series on Agile Service Management (ASM).

It is a mindset that stops us from thinking in this way though. Agile is always thought of creating or innovating and ITSM is thought about in terms of inflexible processes or tools that no one else can use.

So I want to say straight off: THIS IS NOT TRUE!

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Topics: ITSM, CAPO, CASM, Agile, DOI

Agile Service Manager and Process Owner – Complete the IT Change Loop!

Posted by Daniel Breston on Mon, Nov 28, 2016 @ 11:11 AM

This is the first of a 3 part series on Agile Service Management (ASM).

IT Service Management (ITSM) has been around for almost 27 years: the capability of taking a process, creating a high-level view by collaborating with others and then iteratively introducing each step until fully introduced. For me, a process is a way of work: buying something, onboarding a new employee, resolving an incident are all examples. What we missed was someone to then continue the process as part of their job; an accountable person. Yes, I know that we had many roles defined but, in my experience, once a process was defined, the review and improvement of that process in short, iterative timeframes rarely occurred.

Therein we missed a trick. We should have treated the creation of a process with the same mindset that we use to create products based on various agile techniques. We should have created a way of ensuring these questions were always being addressed:

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Topics: ITSM, CAPO, CASM, Agile

Get DevOpstastic Transformation

Posted by Daniel Breston on Fri, Jul 1, 2016 @ 17:07 PM

I love being a Business Technology Transitionologist for Ranger4! Imagine being able to use decades of experience from a variety of individuals to create a better, faster, safer way to use and benefit from technology for our customers based on the values and principles of DevOps. It begins with leaders and managers, but when introduced properly every person involved in the chain that creates value from idea to realisation has a chance to get involved and help improve what is happening today. How do we do this? Well, read on!

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Topics: DevOps, training, workshop, consultancy

Get DevOpstastic With Our Training!

Posted by Daniel Breston on Fri, Jun 24, 2016 @ 16:06 PM

You want to learn about DevOps but aren't sure where to go. Many companies purport to provide training and even certification in DevOps and the purpose of this article is to give some information to help guide your decision process on the 3 most popular courses available today via Ranger4.

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Topics: DevOps, DevOps Institute, ITSM, communication, DevOps Foundation Course, collaboration, DFC, training, CAPO, Lean, CASM, Agile

DevOpsDays London - wow what a conference!

Posted by Daniel Breston on Wed, Apr 27, 2016 @ 10:04 AM

Last week was DevOpsDays London and it was quite an event. Knowledge sharing, open discussions ranging from leadership to technical, networking, seeing what vendors were bringing to the market and listening to the sage voices of several of the leaders of this collaborative technology movement.

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Topics: DevOps

Defects are Approved Incidents

Posted by Daniel Breston on Fri, Apr 1, 2016 @ 16:04 PM

I grew up in the world of IT OPS and Services. I saw the formulation of ITIL and COBIT and used these frameworks to base our practices. What I missed was the opportunity to get the language right.

Consider: what is the definition of a Defect? Obstruction, shortcoming, imperfection, flaw and other concepts spring readily to mind.

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The 6 Rs of MTTR

Posted by Daniel Breston on Fri, Apr 1, 2016 @ 15:04 PM

Mean Time to Recover is that great KPI that drives many Ops and ITSM people crazy. We need to reduce MTTR but we don’t have ________ (you fill in the blank with people, interactions, culture, suppliers, tools). Our SLA says we will make it all ok by a certain time, and we do try but hey, sometimes it just cannot be done. Then we complicate things with Priority 2, 3 and I have even seen 6.

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Would You Hire a Maker or a Saver?

Posted by Daniel Breston on Fri, Mar 11, 2016 @ 12:03 PM

How would you answer this question?

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Topics: DevOps

DevOps: The Marriage of Agile, Lean and ITSM

Posted by Daniel Breston on Wed, Feb 17, 2016 @ 13:02 PM

DevOps is a collaborative movement that enables organisations to use technology (people, processes and the fun stuff) in a better, faster, safer manner from idea to realisation. Helen Beal, Director of DevOps at Ranger4, calls DevOps a polygamous marriage between Agile, Lean and IT Service Management (ITSM). Quite a mix! Let’s review this further and see how this marriage can work for you.

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Topics: DevOps