It's the Ranger4 #DevOpsFriday5 series - today's contributor is Adam Krob. He's DevOpstastic!
1) How would you describe the relationship between DevOps, Agile and ITIL?
I really believe that there is an opportunity for a virtuous cycle of adaptation of methodology from Agile through DevOps to ITIL. I think there are opportunities to draw on Agile approaches for ITIL practices. For example, I could be re-envisioning Problem Management, creating short scrums for particular known issues rather than a standing committee.
2) Can you describe what DevOps looks like when it’s ‘done’?
The great thing is that DevOps won't ever be 'done'. It will continue to press on all sides to reduce time to deliver and increase throughput (releases), while building in opportunities for feedback on content (what we did) and process (how we did it).
3) What do you think are the key metrics for DevOps?
I think that there are several foundational metrics, like throughput and cycle time, but I also think that there are some interesting potential metrics. I've written about one that I call the "looper" that tracks the number of times either side has to loop back to gain additional knowledge to complete a project or assist a customer.
4) What attributes constitute a culture embracing DevOps?
There are lots of attributes that are mentioned frequently, but the most important are probably ability to pivot quickly and willingness to identify with the organization, not with the silo.
5) Is Continuous Delivery the ultimate goal of DevOps? How do other ‘Continuouses’ (continuous deployment, testing, improvement etc) contribute in a DevOps transformation?
I feel like DevOps from my perspective (I view it from the services and support side) is as much about continuous improvement as continuous delivery. What DevOps and two-pizza teams let us do is bring team members face-to-face to share their perspectives not only on this delivery, what went well on another and what the entire scrum team should be on the lookout for.
For more than two decades, Dr. Adam Krob has studied how to use knowledge management practices to uncover and deliver tangible, long-lasting value for organizations. His work focuses on how sharing knowledge across organizations can increase productivity for entire teams and decrease the time to competency for new team members. He also studies how improved knowledge sharing can enhance practices like ITIL, COBIT DevOps, and Agile and can fit into organizations like sales engineering, professional services, learning and development, human resources, and customer/technical support. Dr. Krob has an MBA and a PhD and is a recognized expert in knowledge management practices. He is the Co-founder and CIO of Klever and lives with his wife and daughter in New Orleans.
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