Ranger4 DevOps Blog

#DevOpsFriday5 with Noah Cantor

Posted by Priyanka Jain on Fri, Feb 12, 2016 @ 16:02 PM

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It's the Ranger4 #DevOpsFriday5 series - today's contributor is Noah Cantor. He's DevOpstastic!

1) How would you describe the relationship between DevOps, Agile and ITIL?

DevOps and Agile are two sides of the same coin - attempting to deliver business value quickly, learn from mistakes, and get business and customers working together. ITIL is useful in the ideas it initially introduces, but often goes on to create unnecessary process and strictures which do not reflect real world needs.

2) Can you describe what DevOps looks like when it’s ‘done’?

DevOps is never done. It is the process of constant improvement. There are commonalities, such as automation, cross-functional teams, and breaking down of silos, but the communication aspect of Devops requires ongoing effort.

3) What do you think are the key metrics for DevOps?

Customer satisfaction, repeat business, sustainable profit, improved quality - as shown by reduced severity of bugs, faster MMTR, reduced impact of outages etc. 
They are the same metrics the rest of the business should be using to determine whether it's doing well.

4) What attributes constitute a culture embracing DevOps?

Increasing communication, reduced fear, more experiments, learning.

5) Is Continuous Delivery the ultimate goal of DevOps? How do other ‘Continuouses’ (continuous deployment, testing, improvement etc) contribute in a DevOps transformation?

No it isn't. They don't - they're tools and processes that prove DevOps is succeeding. However, they do not constitute success on their own.

About Noah:


Noah is the Head of Transformation for OpenCredo. He spends his time working with companies to figure out how they can do what they want to do better and more effectively.

Follow Noah: 

On Twitter

On LinkedIn

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Topics: DevOps