It's the Ranger4 #DevOpsFriday5 series - to we will hear from Mark Smalley. Take it away Mark!
1) What's your preferred definition of DevOps?
I like Gene Kim's definition "The set of cultural norms and technical practices that enable organisations to have a fast flow of work from development through test and deployment, while preserving world-class reliability, availability, and security." You find this and more in an interview with Aprill Allen here.
2) When people 'do' DevOps, what's the most common mistake you see them make?
Too much focus on Automation, Lean and Metrics, and not enough on Culture and Sharing. Particularly if you're a technical person, it's easy to be attracted by the cool stuff, and neglect the people dimension. One of the guys who coined CA(L)MS, John Willis, once sent a frustrated Tweet "I am officially pulling the "C" out of CAMS... Nobody gives a shit about it anyway. It's always about the tools... #devopsIsDead".
3) How do you recommend an organisation new to DevOps start?
Small scale experimentation by practitioners. 'Hands-behind-your-back' attitude by managers, fostering experimentation, learning, continuous improvement, teamwork.
4) What's your prediction for what DevOps will look like in 2020?
I'd like to see the scope expanded to also address Demand and Use of IT, in addition to the current Supply focus. At the moment, Agile has helped to improve how stuff is developed. And DevOps has extended this to get it into production quickly and reliably. But until the right demands are defined by the business, and until the users actually realise value from the IT investments by using the systems and services effectively and efficiently, we haven't closed the IT Value Circle. DevOps will constantly evolve, as I wrote in my Kill DevOps blog
5) Where do you like to go to get a DevOps hit?
All of the above. It's interesting to see how DevOps is being incorporated into the mainstream ITSM community.
Mark Smalley is an IT Management Consultant at Smalley.IT and is specialized in application management and business information management. He is affiliated with the non-profit ASL BiSL Foundation, APMG International, GamingWorks and AllThingsITSM. Mark is an inaugural member of the industry initiatives SMCongress and Taking Service Forward. Also know as The IT Paradigmologist, Mark has spoken to thousands of IT professionals at more than 100 events in more than 20 countries.
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