It's the Ranger4 #DevOpsFriday5 series - today's contributor is Toby Moore. He's DevOpstastic!
1) How would you describe the relationship between DevOps, Agile and ITIL?
As concepts, these three areas are effectively sticks in the road for IT's approach to speed, agility and responsiveness. ITIL is almost the founding guidance of how IT changes are managed and made, Agile is the further maturing of how the IT products are made, and DevOps is the marriage of the two.
2) Can you describe what DevOps looks like when it’s ‘done’?
As long as it looks a bit better and faster than last time, and you can say you learnt from something, you could probably call it DevOps. At its core, DevOps is simply improving iteratively in a conscious manner.
3) What do you think are the key metrics for DevOps?
To pick a top 3:
1. End user engagement
2. End user satisfaction
3. Use of knowledge articles/base
4) What attributes constitute a culture embracing DevOps?
Curiosity, willingness, problem solving and customer centricity
5) Is Continuous Delivery the ultimate goal of DevOps? How do other ‘Continuouses’ (continuous deployment, testing, improvement etc) contribute in a DevOps transformation?
No, the end goal is more about what a business can achieve with IT. For some, that might be continuous delivery, but for others it might just be a faster route to a better quality product. From an IT perspective, continuous delivery is just a method.
Toby is the Community Manager at AXELOS, an ITSM specialist, speaker and writer.
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