Ranger4 DevOps Blog

The Phoenix Project Game at UCAS

Posted by Gedi Kalinauskas on Wed, May 3, 2017 @ 13:05 PM

I recently had an opportunity to observe the Phoenix Project Game in action at UCAS headquarters in Cheltenham. Here's what I saw!

During the Introduction I learned:

  • A few players had heard of this thing we call DevOps and read The Phoenix Project book - neither is a pre-requisite to playing the game although it's useful to have a few in the room with awareness of the DevOps principles - that is what we are here to learn though!
  • Many of the players played their own roles in the game - some customers like to do this, some like to mix it up I have noticed. I guess playing a role that isn't your own is an opportunity to build more understanding and empathy for the challenges our colleagues face, but the advantage of playing your own is to be able to directly apply learnings to your everyday life. I don't think it's possible to switch roles during the game though - I think that would inhibit the flow of learning.

In the First Round  

At the start of the first round, the CEO (the Game Leader, in this case, Helen) sets the high level business goals for the game - there are two:

  1. Revenue target - $110,000
  2. Share price - $23.00

Teamwork was visible from the start with Application Development's and Change Management's curiosity in what other players had at their disposal. A clear hierarchy was demonstrated with Retail Operations, the CFO and Human Resources taking turns in leading group discussions. It was also good to see players discuss the round's business objectives and current live issues around VP of IT Operations & CISO tables.

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Topics: The Phoenix Project Game, DevOps, Simulation Game, Business Process Management, gamification, culture, continuous improvement, Agile, Lean, collaboration

Top 10 Challenges to DevOps Implementation

Posted by Gedi Kalinauskas on Thu, Apr 6, 2017 @ 19:04 PM

I recently came across an intriguing article on 'Top 10 Challenges to DevOps Implementation'. Written by Alison DeNisco from TechRepublic, it focuses on a new survey from cloud sandbox software provider Quali. The article emphasises that the survey points to company culture, test automation and legacy insfrastructure as the largest barriers to DevOps implementation.

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Topics: DevOps, DevOps 2017, Agile, Lean

The Phoenix Project Game at The Royal Society for the Protection of Birds

Posted by Gedi Kalinauskas on Thu, Mar 16, 2017 @ 13:03 PM

I recently had the opportunity to act as an observer during a Phoenix Project Game at the Headquarters of The Royal Society for the Protection of Birds (RSPB) in Sandy. I've wanted to observe a Phoenix Project Game (TPP) for a while now and this was a the perfect opportunity to do so. On top of that, I got to see Sandy's beautiful surroundings.                                                                                                                       

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Topics: The Phoenix Project, The Phoenix Project Game, DevOps, Agile, continuous improvement, collaboration, culture, Simulation Game

Danny Cowley, Nicky Cowley, Lincoln City, DevOps, Agile and Scrum

Posted by George Price on Mon, Mar 6, 2017 @ 14:03 PM

Most of you with a passing interest in football will have heard of Lincoln City FC in recent weeks, we are the media darlings right now, well more specifically two former school teacher’s Danny Cowley and his Brother Nicky our Managers are. I’ll come back to Danny and Nicky in a moment.

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Topics: Agile, Lean, DevOps, DevOps 2017

I Got DevOps Certified

Posted by Gedi Kalinauskas on Wed, Mar 1, 2017 @ 15:03 PM

Last week, there was a pleasant change in my day as I had an opportunity to participate in a Ranger4 Public Schedule DevOps Foundation Course along with a bunch of customers and one of our new trainers from Portugal.

I don't have an IT background but just over three months ago I joined Ranger4 and have responsibility for marketing, so it's my job to communicate everything that's good, bad and sometimes a bit ugly about DevOps to the world - so I'm on a steep learning curve and loving it! My understanding of DevOps so far has developed from reading, following DevOps related news and watching DevOps related videos. What I really wanted to do is to sit in a room with IT developers and operations professionals, and get an understand of what their view on DevOps is, the kind of daily problems they face and how DevOps could provide them the solutions they are looking for. So I relished this opportunity to attend some real-life training!

In short, DevOps is a cultural and professional movement that stresses communication, collaboration and integration between software developers and operations departments. Its core values are Culture, Automation, Lean, Measurement and Sharing (CALMS).

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Topics: DFC, DevOps, culture, Lean, Agile, DevOps Mastery, DevOps Foundation Course

People Centric Process Drives Culture

Posted by Daniel Breston on Wed, Dec 14, 2016 @ 15:12 PM

Processes and People

This is the last blog of a 3 part series on Agile Service Management (ASM).

Processes are ways of working that allow someone or thing to let someone or thing get what they want. A supplier gets a request, some steps are performed and an outcome is achieved. It could be to fulfil a request or to pass data from one application to another, it all involves a process (es). Simple! Then why is it that many of our processes are so hard to complete, or are changed without consideration of the effects or are just simply ignored for the way someone thinks it should be done?

Maybe it is because our processes are not people centric. By people I am talking about the people that do them, create them and receive the outcome. Processes are not created by automation. Automation enables a process. So let’s get the people that want something and the people that need to provide that outcome together!

 

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Topics: CAPO, CASM, DevOps, Agile, ITSM, Service Management, Lean

ITSM people can do Agile!

Posted by Daniel Breston on Tue, Dec 13, 2016 @ 15:12 PM

In my recent blog on Agile Service Management we discussed how blending the concepts of faster (Agile) with safer (ITSM) could lead to processes that enable an organisation to use technology to remove obstacles or enable goals. This is the second of a 3 part series on Agile Service Management (ASM).

It is a mindset that stops us from thinking in this way though. Agile is always thought of creating or innovating and ITSM is thought about in terms of inflexible processes or tools that no one else can use.

So I want to say straight off: THIS IS NOT TRUE!

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Topics: DOI, CASM, CAPO, ITSM, Agile

Agile Service Manager and Process Owner – Complete the IT Change Loop!

Posted by Daniel Breston on Mon, Nov 28, 2016 @ 11:11 AM

This is the first of a 3 part series on Agile Service Management (ASM).

IT Service Management (ITSM) has been around for almost 27 years: the capability of taking a process, creating a high-level view by collaborating with others and then iteratively introducing each step until fully introduced. For me, a process is a way of work: buying something, onboarding a new employee, resolving an incident are all examples. What we missed was someone to then continue the process as part of their job; an accountable person. Yes, I know that we had many roles defined but, in my experience, once a process was defined, the review and improvement of that process in short, iterative timeframes rarely occurred.

Therein we missed a trick. We should have treated the creation of a process with the same mindset that we use to create products based on various agile techniques. We should have created a way of ensuring these questions were always being addressed:

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Topics: CASM, Agile, CAPO, ITSM

Get DevOpstastic With Our Training!

Posted by Daniel Breston on Fri, Jun 24, 2016 @ 16:06 PM

You want to learn about DevOps but aren't sure where to go. Many companies purport to provide training and even certification in DevOps and the purpose of this article is to give some information to help guide your decision process on the 3 most popular courses available today via Ranger4.

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Topics: DevOps, training, collaboration, communication, DevOps Foundation Course, CAPO, CASM, Agile, Lean, ITSM, DevOps Institute, DFC